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We've got your back
We know health care is personal and full of tough questions.
Aetna Concierge is here to help answer your questions. Just call 1-877-StateNJ or 1-877-782-8365 (TTY:711) Monday through Friday, 8 AM to 6 PM EST.
Aetna Concierge has answers to help you make sense of your health plan. They can help you:- Understand your plan benefits
- Select a provider
- Explain programs
- Navigate the health care experience
- Research claims
- Find the right resources
At Aetna®, we’re with you wherever you are on your health care journey.
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Find participating doctors, dentists, urgent care facilities, hospitals and more with our custom search tool.
- Visit the custom Provider Search
- Select your medical or dental plan
- Choose what type of provider or facility
Search to Find a Provider -
With your Aetna® member website you can:
- View your health plan summary and get detailed information about what’s covered
- Check claim details and your explanation of benefits
- Find a doctor or hospital
- Access your ID card
- See health care costs
- Email an inquiry to Member Services
Log in and register anytime.
Enroll in the Aetna member website -
With the Aetna Health app, you can:
- Access your ID card
- Find a doctor or hospital
- Check claims
- View your health benefits
Learn more about the Aetna Health℠ app
Download in the app store
Get it on google play
Scan the QR code to download the Aetna Health℠ app. -
- Find more information about your health or dental plan on the NJ Division of Pension and Benefits website. Visit the site and click on Health Benefits
- View the Health Benefits Member Guidebook for Medical and Dental
Health Insurance Forms
Find forms you need below. If you have questions about how to complete or submit a form, just call Aetna Concierge. You can reach them at 1-877-782-8362 (TTY:711).
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If you get a bill or receive care from a health care professional who isn't in our network, you can submit a claim. Please complete and mail the form to the address below.
Medical claim form
Aetna
PO Box 981106
El Paso, TX 79998
Medical claim form (PDF) -
If you get a bill or receive care from a dentist who isn't part of the our network, you can submit a claim. Please complete and mail the form to the address below.
Dental claim form
Aetna
PO Box 14094
Lexington, KY 40512
Dental claim form (PDF) -
If you have questions or would like to submit a request for transition-of-care coverage, you'll need to complete the Transition of Care form.
Transition of care form (PDF) -
Use this form to give us permission to share information about you (or a dependent) with another person or company. You can also choose the types of coverage for which the permission applies.
Member PHI Authorization (PDF)
