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We've got your back
We know health care is personal and full of tough questions.
Aetna Concierge is here to help answer your questions. Call 1-877-StateNJ or 1-877-782-8365 (TTY:711) Monday through Friday 8 AM to 6 PM ET.
Aetna Concierge has answers to help you make sense of your health plan. They can help:- Educate you on plan benefits
- Select a provider
- Explain the programs specifics
- Help members navigate the health care experience
- Look up claims and answer questions
- Connect you to the right resources
At Aetna, we’re with you wherever you are on your health care journey.
Aetna Concierge flyer (PDF) -
Find in-network doctors, dentists, and hospitals with our search tool
Use the custom Provider Search tool to find doctors, dentists, hospitals and other health care providers that participate in the Aetna Whole Health NJ network or Dental network.
- Visit the custom Provider Search
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Select NJ Aetna Whole Health – New Jersey Choice POS11
Visit the custom Provider Search to find a provider -
With the Aetna member website you can:
- View your health plan summary and get detailed information about what’s covered
- Check claim details and Explanation of Benefits (EOB)
- Find a doctor or hospital
- Access your ID Card
- Email an inquiry to Aetna Member Services
Login and register anytime.
Visit the Aetna member website -
With the Aetna Health app, you can:
- Access your ID card
- Find a doctor or hospital
- Check claim details and Explanation of Benefits (EOB)
- View your health plan summary and get detailed information about what's covered
Learn more about the Aetna member website and Aetna Health℠ app
View Aetna Health℠ app (PDF) -
- You can find out information about your health or dental plan on the NJ Division of Pension and Benefits website. Visit the site and click on Health Benefits
- Find your Health Benefits Member Guidebook for Medical and Dental - View guidebook
Health Insurance Forms
Find forms you need below. If you have questions about how to complete or submit a form, call Aetna Concierge at 877-782-8362 (TTY:711).
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If you get a bill or receive care from a health care professional who is not in the Aetna network, you can submit a claim. Please complete and mail the form to the address below.
Medical Claim form
Aetna
PO Box 981106
El Paso, TX 79998
Medical claim form (PDF) -
If you get a bill or receive care from a dentist who is not part of the Aetna network, you can submit a claim. Please complete and mail the form to the address below.
Dental Claim form
Aetna
PO Box 14094
Lexington, KY 40512
Dental claim form (PDF) -
If you have questions or would like to submit a request for transition-of-care coverage, please complete the Transition of Care form.
Transition of Care form (PDF) -
Use this form to give us permission to share information about you (or a dependent) with another person or company. You can also choose the types of coverage for which the permission applies.
Member PHI Authorization (PDF)
