Support when you need it
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Aetna Care Management focuses on managing and preventing chronic conditions and comorbidities.
Whether you’re managing a chronic condition or dealing with other complex health challenges, our nurses can help. If you are identified for care management, a nurse can work with you to put together a plan, to help you understand your benefits offerings and answer your health-related questions.
You can get access to:- One-on-one personalized nurse support for you and your family
- Behavioral Health specialist
- Registered Dietitian
- Healing better for knee and hip replacement
- Readmission prevention
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Compassion, caring, support
The Aetna Compassionate Care program is here to help you and your family through trying times.
Are you or a family member facing the advanced stages of an illness? It’s comforting to know you can turn to people who care. Along with loving support from family and friends, you can also rely on us. We can provide thoughtful guidance and easy access to helpful services. Our resources can help you make choices that are best for you and your family. This way, you’ll be better prepared for the physical and emotional challenges ahead. As an Aetna member, you have free access to these services and resources.
To find out more information about the program, visit Aetna.com
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Aetna® members have access to Direct Primary Care with New Jersey SHBP and SEHBP care providers. You can access this service for nearly all your primary care needs, with both in-person and virtual options. It’s a cost-effective choice for ongoing primary care for you and your family. They’ll also coordinate your care with other providers to help ensure you get the best care possible.
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Teladoc is a comprehensive virtual care option available to you.
Teladoc is a convenient and affordable option. It allows you to talk to a doctor who can diagnose, recommend treatment and prescribe medication, when appropriate, for many of your medical issues. As an Aetna member, you have access to general medical services for everyday care, mental health care and dermatology.
Once you're a member, you can set up your account or log in at Teladoc.com/Aetna or call
1-855-Teladoc (1-855-835-2362).
Login Teladoc
Mental Wellbeing
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Many people live with a behavioral health condition
People of any age, gender, income, race or religion can be affected by:- Anxiety
- Depression
- Eating disorders
- Substance use disorders
If you’re coping with a behavioral health condition, there’s good news. Your medical plan includes behavioral health benefits. That means we’re here with the help and resources you need to work toward feeling your best.
We can:- Encourage you to talk with your doctor about how you feel
- Encourage you to ask questions about your medications and other possible treatments
- Help you learn more about your medications, how they work and why they’re important
- Check your emotional well-being and improve your mood with self-check tools
- Find helpful healthy-living tips
- Find caregiver support and resources
- Watch inspirational videos
- Read empowering stories
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You can talk to a counselor or psychiatrist about concerns like depression, substance use, eating disorders or suicidal thoughts. Telehealth offers a variety of ways to connect.
Behavioral health services (PDF) -
Take control of mental health on your terms
Sometimes life can be overwhelming. And it can lead to worry, stress and sadness. These are common feelings that come with major life changes or chronic pain. But help is now just a phone call away.
AbleTo makes it easier for members to get help. They use proactive approach to emotional support that works. The structured eight-week treatment program is personalized and tailored to each person’s individual needs. And it achieves results by engaging members in two meetings per week.
Consider AbleTo support if you’ve had one of these health conditions or life changes:- Depression, anxiety or panic attacks
- Chronic pain/pain management
- Grief and loss
- Diabetes/weight loss
- Cardiovascular disease
- Caregiver stress (child, elder or person with autism)
- Digestive health issues
- Cancer diagnosis and recovery
- Respiratory issues
- Infertility or postpartum depression
- Alcohol or substance use disorder
- Military transition
Unlike other telemedicine services, this program has:- A short-term, eight-week model
- Proven effectiveness
- Therapy plus coaching
- Excellent online member experience
- Flexible scheduling
Or call 1-844-330-3648, Monday through Friday from 9 AM to 8 PM ET
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Brightline — virtual mental health care for kids & teens
First-of-its-kind virtual pediatric behavioral health provider that offers children, teens, and caregivers a full system of personalized support to get back on track- Evidence-based pediatric care
- Dedicated multidisciplinary care team
- Personalized care team
- 1:1 video visits with coaches, therapists and prescribers
- On-demand coach chat
- Peer support
- Interactive digital exercises and content
- Validated clinical assessments and progress reporting
- Anywhere access
Visit Brightline -
Virtual addiction support
Workit Health offers a solution for Aetna members looking to change their relationship with substances or seeking help for addictions including, opioids, alcohol and other drugs. The program offers different levels of support to match the spectrum of substance use disorder.
Members get personalized convenient therapy, coaching, medication, digital learning and peer support from the privacy of their home via a smartphone or computer. Just like a traditional program, members can talk with their care team, join online recovery groups and see a clinician via video chat to prescribe medication when needed.
- No judgement, no waitlists
- Precision care without barriers
- Life rehab in your pocket
Visit Workit/Aetna or call (877) 777-2671.
Other Helpful Resources
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Savings on healthy-living products and services
Our discount programs offer members discounts on a wide variety of products and services for your health, wellness and life.
Save on gym memberships, weight-loss programs, vision services, hearing aids and more — just for being an Aetna member. These built-in discounts aren't insurance. And there are no claims, referrals or limits on use.
Login to your member portal then select "Health & Wellness".
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Healthy is happy
Ready to do something good for yourself?This digital coaching coaching program can help you eat better, get more active and take charge of your health. We’ll help you start reaching your health goals.
Healthy Coaching offers tips and advice on many topics including:
- Stress less
- Exercise more
- Sleep better
- Manage diabetes
- Quit tobacco
- Weight management
Log in to your member website and click on “Well-being Resources” in the Member Resource section.
We’ll help you start reaching your health goals, one step at a time.
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As an Aetna member, you'll have access to our 24-Hour Nurse Line, toll-free, day or night.
You can speak to a registered nurse about a variety of health issues.
While the nurses aren't authorized to diagnose illnesses or prescribe drugs, they can:
To reach them just call 1-800-556-1555.- Answer health-related questions
- Help you decide whether or not to go to the emergency room
- Tell you simple steps you can take to address a health issue
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We've got your back
Health care is personal and full of tough questionsAetna Concierge is here to help answer your questions. Call 1-877-StateNJ or 1-877-782-8365 (TTY:711). They're available Monday through Friday, 8 AM to 6PM ET.
Aetna Concierge has answers to help you make sense of your health plan. They can help you:- Understand your plan benefits
- Select a provider
- Explain the programs
- Navigate the health care experience
- Research claims
- Find the right resources
At Aetna, we’re with you wherever you are on your health care journey.
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CVS HealthHUB is a neighborhood wellness destination that offers:
- Professional care teams to help treat a sudden illness or help manage a chronic condition like diabetes
- Care concierges to help guide you every step of the way
- Expanded health and wellness products
